ROBERT ALAN LLC

Returns Policy

At ROBERT ALAN LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return policy from the date you receive your order. Please read the following guidelines carefully to ensure that your return is processed smoothly.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item is in its original, unused condition.
  • The item is returned in its original packaging.
  • The item has not been worn, altered, or damaged.

2. How to Initiate a Return

To initiate a return, please contact us at [email protected] within 30 days of receiving your order. In your message, please provide the following information:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return

We will provide you with instructions for returning the item(s) and any necessary forms.

3. Return Shipping

You are responsible for the return shipping costs unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds and Processing Time

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

5. Non-Returnable Items

For hygiene and safety reasons, certain items such as earrings may not be eligible for return unless they are defective or damaged upon receipt.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as for returns. Once we receive the original item, we will process the exchange, subject to availability.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected] with a description and photos of the issue. We will work with you to resolve the problem by offering a return, exchange, or refund as appropriate.