Shipping Policy

At ROBERT ALAN LLC, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Below you’ll find everything you need to know about our shipping process.

1. Processing Time

Once your order is placed, we will process and ship it within 1-2 business days. Please note that processing times may vary during peak seasons or sales events. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods

We offer a variety of shipping options to meet your needs. Depending on the shipping carrier you choose, we support the following services:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL
• And other reputable shipping carriers

Shipping methods may vary depending on your location and the weight of your order.

3. Shipping Rates

Shipping rates are calculated based on the size, weight, and destination of your order. The cost of shipping will be displayed at checkout before you confirm your purchase. We offer both standard and expedited shipping options.

4. Domestic Shipping

For customers within the United States, we provide a range of shipping options:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.

5. International Shipping

We are happy to ship internationally! Shipping times and rates will vary based on the destination country. Please note that customers are responsible for any customs fees, duties, or taxes that may apply to international shipments.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier’s website (USPS, FedEx, UPS, DHL, etc.). If you have any issues with tracking your order, please contact our customer service team at [email protected].

7. Shipping Delays

While we strive to ship all orders on time, certain factors such as weather conditions, holidays, or carrier delays may cause shipping times to be longer than expected. We appreciate your understanding and will keep you updated if there are any significant delays.

8. Lost or Damaged Items

If your package is lost or damaged during transit, please contact the carrier directly using the tracking number provided. If there are any issues with your shipment, or if you require assistance with a claim, please contact us at [email protected]. We will do our best to assist you and resolve the situation.